Terms & Conditions

Last updated: 25/03/2019


Virtual Items: In-game items from the video game, Team Fortress 2 (TF2).

Cash Donation Tracker ("Tracker"): our system to facilitate monetary donations. The Tracker can be viewed at https://hugs.tf/donate/.

the Charity: refers to the UK registered charity SPECIALEFFECT.ORG.UK LIMITED ("SpecialEffect"), charity no. 1121004, who we raise money for.

Donation Transparency

All financial donations go directly to the Charity. No staff member, volunteer or associate of hugs.tf can ever view or access your financial information or monetary funds which you donate. The associated email of the Charity that receives the donations is [email protected] When donating via the Tracker, you should also receive a donation receipt from [email protected]

We publish the date/time, supplied nickname, and amount of any donation made on our website (https://hugs.tf) and on our live broadcast (https://twitch.tv/hugstf). When donating with money, you can choose to donate anonymously which will mark your supplied nickname as "Anonymous".

If you wish to change your donation status to "Anonymous" when previously not opted to do so, please email [email protected] with your relevant donation information so we can amend our records as per your request.

Donation Types

Monetary Donations

  • are tax-deductible
  • cannot be refunded
  • do count towards an in-game medal reward
  • can be made anonymously

Donations that go towards donation incentives/challenges/bids are only valid through our Tracker. PayPal is currently the only means of donating with money. If you do not have a PayPal account you can still donate through PayPal with a credit or debit card.

Virtual Item Donations

  • are not tax-deductible
  • cannot be refunded
  • do count towards the in-game medal reward
  • are not anonymous

Virtual Item Donations are made on our Scrap.TF fundraiser page are sold for cash on MarketplaceTF. The sale price of the item is then donated to the Charity. The listed value of the item is added to our donation total as soon as the donation transaction has completed - we do not wait until the item has been sold on MarketplaceTF. Virtual Item Donations cannot be put towards donation incentives/challenges/bids.


In-game Medals

We offer an in-game (Team Fortress 2) medal reward to donors who give £10 GBP or more with Monetary and/or Virtual Item donations.

When donating with money on our Tracker, donors must sign in through Steam to have their cash donations count towards the medal. Without signing in through Steam, the medal cannot be awarded.

Medals, once added into Team Fortress 2 by Valve Corporation, will only be distributed to applicable donors a few weeks after the event. If you feel you should have received a medal and did not, please email [email protected] with the email address you donated under (if you donated with cash via the tracker) along with your SteamID64. To find your SteamID64, please use https://steamid.io/lookup.

The in-game medal cannot be traded or transferred between Steam user accounts and holds no monetary value.